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| Distance Learning Course Information |
CST* 125 Help Desk Concepts
| PREREQUISITES | Basic computer concepts or computer literacy or CSA* 105; networking, Internet and World Wide Web concepts, or CSA* 163; and knowledge of software products, such as Microsoft Office, or CSA* 105. | |
| CREDIT HOURS | 3 | |
| INSTRUCTOR | Beth Pryor | |
| INSTRUCTOR'S E-MAIL | bpryor@ccc.commnet.edu | |
| REQUIRED TEXT & MATERIALS | Guide
to Computer User Support ETC Thomson ISBN 0-619-21510-0 |
CATALOG
COURSE DESCRIPTION
The goal
of this course is to impart the knowledge needed to function as a Help Desk
Professional. The huge demand for computer technical support, coupled with a
shortage of information technology (IT) professionals, has created tremendous
career opportunities in the field of customer service and technical support or
what is referred to as Help Desk Specialist or Professional. To work at a help
desk, you must understand hardware, software, networking and the World Wide Web,
combined with what is involved in actually delivering technical support services
to the customer or staff member. The help desk professional must also understand
the role of the help desk within a complex technical support department.