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Associate in Science Degree Program

Computer Software Support Specialist

The Computer Support Specialist degree is designed for full-time or part-time students who wish to prepare for the positions of Help Desk Technician, Technical Support Specialist and Customer Service Representative. This occupational group provides technical assistance, support, and advice to customers and users. The degree prepares graduates by developing in them skills ranging from the technical and computer-related to the "people" skills of verbal and written communications, telephone skills, tact, good manners, and logical problem diagnosis and solution.

The degree incorporates preparation for the certification examinations for either CompTIA (Computer Technical Industry Association) A+ or MOUS (Microsoft Office User Specialist). A range of general education courses in the program enrich professional skills.

Click here to view the Computer Support Specialist poster.

Learning Outcomes

Upon successful completion of all program requirements, graduates will be able to:

  1. Understand the psychology of the workplace, including attendance, punctuality, initiative, teamwork, privacy, discrimination issues, due process, safety, employee/employer conflict, job descriptions and techniques for working productively with people of diverse cultures and backgrounds
  2. Apply customer service and end-user support principles, including communication skills, telephone etiquette, and courtesy when dealing with customers and individuals lacking a technical background
  3. Understand career paths in the computer support field
  4. Demonstrate a working knowledge of the Internet that includes effective strategies for on line research and correct citation of internet based resources
  5. Describe the features and functions of the major categories of applications software (word packaging, database, spreadsheet, presentation, e-mail, browsers, etc.)
  6. Demonstrate proficiency in installing and configuring software, uninstalling operating system software, configuring software for accessibility by disabled individuals, installing and configuring applications software upgrades, and modifying an operating system
  7. Communicate effectively with clients, verbally and in writing
  8. Understand and apply mathematical and scientific reasoning in solving problems and think critically
Course of Study¹
First Semester
Credits
Introduction to Software Applications
3
Composition
3
Introduction to Computers
3
Principles of Statistics OR
3
Intermediate Algebra
General Psychology I OR
3
Principles of Sociology
Second Semester
The Internet
3
Advanced Applications
3
Intro to Mass Communication OR
3
Intro. to Visual Communication OR
Public Speaking
Composition & Literature
3
___ ___
Science Elective
3
Third Semester
Intro to Operating Systems
3
Help Desk Concepts
3
Web Design and Development I
3
___ ___
Arts Elective
3
___ ___
CSA*, CSC*, or CST* Elective
3
___ ___
Humanities Elective
3
Fourth Semester
Applications Software Support
3
Data Comm and Networking I OR
3
LAN System Management
Business Internship OR
3
Principles of Management OR
Principles of Customer Service
___ ___
CSA*, CSC*, or CST* Elective
3
___ ___
Social Sciences Elective
3

¹ Click on the Course# for course description,
pre-requisites and additional information.

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