Associate in Science Degree Program
Computer Software Support Specialist
The Computer Support Specialist degree is designed for full-time or part-time students who wish to prepare for the positions of Help Desk Technician, Technical Support Specialist and Customer Service Representative. This occupational group provides technical assistance, support, and advice to customers and users. The degree prepares graduates by developing in them skills ranging from the technical and computer-related to the "people" skills of verbal and written communications, telephone skills, tact, good manners, and logical problem diagnosis and solution.
The degree incorporates preparation for the certification examinations for either CompTIA (Computer Technical Industry Association) A+ or MOUS (Microsoft Office User Specialist). A range of general education courses in the program enrich professional skills.
Click here to view the Computer Support Specialist poster.
| Learning Outcomes |
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Upon successful completion of all program requirements, graduates will be able to:
- Understand the psychology of the workplace, including attendance, punctuality, initiative, teamwork, privacy, discrimination issues, due process, safety, employee/employer conflict, job descriptions and techniques for working productively with people of diverse cultures and backgrounds
- Apply customer service and end-user support principles, including communication skills, telephone etiquette, and courtesy when dealing with customers and individuals lacking a technical background
- Understand career paths in the computer support field
- Demonstrate a working knowledge of the Internet that includes effective strategies for on line research and correct citation of internet based resources
- Describe the features and functions of the major categories of applications software (word packaging, database, spreadsheet, presentation, e-mail, browsers, etc.)
- Demonstrate proficiency in installing and configuring software, uninstalling operating system software, configuring software for accessibility by disabled individuals, installing and configuring applications software upgrades, and modifying an operating system
- Communicate effectively with clients, verbally and in writing
- Understand and apply mathematical and scientific reasoning in solving problems and think critically
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| Course of Study¹ |
| First Semester |
Credits |
|
Composition |
3 |
|
Introduction to Computers |
3 |
|
Statistics with Technology OR |
3 |
|
Intermediate Algebra |
|
|
General Psychology I OR |
4 |
|
Principles of Sociology |
3 |
___ ___ |
Science Elective |
3 |
| Second Semester |
|
Intro to Software Applications |
3 |
|
Composition & Literature |
3 |
|
Industrial & Organizational Psychology |
3 |
|
The Internet |
3 |
___ ___ |
Arts Elective |
3 |
| Third Semester |
|
Intro to Operating Systems |
3 |
|
Help Desk Concepts |
3 |
|
Data Comm and Networking I |
3 |
|
Web Design and Development I |
3 |
|
Advanced Applications |
3 |
| Fourth Semester |
|
Web Design and Development II |
3 |
|
Post Advanced M/S Office |
3 |
|
Applications Software Support |
3 |
|
Intro to Visual Communication OR |
3 |
|
Public Speaking |
|
|
Logic |
3 |
|
Internet Marketing OR |
3 |
|
Business Internship OR |
|
|
Principles of Customer Service |
|
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