Your On-Site Help Desk
for Classroom Technology
and Blackboard Learn

Room 1031 | 860-906-5030

Office Hours - Fall Semester 2015

Blackboard Learn
Tech Support Hotline
For technical/functional issues only


* All hours subject to change.

We offer technical support services for Blackboard functionality. All questions about course content should be directed to your instructor.

Some tech support solutions may require that you provide a screen shot of your computer to help us solve the problem. Here's how.

Also visit the Student Support website at, which includes FAQs, tips/guides, other related support resources, and a web-based form to submit help tickets to the Blackboard Student Support Center.

Scheduled Bb Downtime...
Routine maintenance is performed on the following schedule (no Bb access during these times):

Every Friday, 2:00am-6:00am

Bb Mobile icon Bb Mobile App Now Available...
Access your Bb courses from your mobile phone or tablet.
Learn more...

Reset Your Password...
Forgot your NetID password and can't login to Blackboard? Use the online Password Reset Utility, or contact the Enrollment Services Office at 860-906-5123.

Online Courses with Blackboard Learn
Whether you’re taking (or teaching) a fully online course, a web-enhanced onground course, or a hybrid course, you'll find it in the Blackboard Learn course management system.

Log-in to Blackboard thru
myCommNet logo

Access your Blackboard Learn courses through the MyCommnet portal at

Let's Get ...
Watch this brief video, "Navigating Your Course in Blackboard Learn" (here's the faculty version). Students can attend an Orientation Workshop to learn more about the new version (see schedule to right). Also, once inside Blackboard Learn, be sure to try the Orientation Course in your "My Courses" list (students and faculty).

Online Tests in Blackboard Learn...
The following video, "How to Take a Test in Blackboard Learn," will walk you through the basics of taking an online test, and will also point out some of the important test options that your instructors may set. It's important to remember that once you're inside Blackboard Learn, you should immediately LOG OUT of myCommNet before you begin any online test.

The Blackboard Course Interface Gets a Minor Facelift...
A recent Bb upgrade has introduced minor course interface changes and tool functionality updates. Watch the following video for a review.

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Student Orientation Workshops...
Get a brief tour of the Blackboard online course environment, learn the basic features and tools, and know where to go for tech support.

Call 860-906-5030 for workshop schedule.

All workshops are in Room 401 at the beginning of each semester. If you need assistance during the semester see the On-Site Help Desk or the Blackboard Tech Support Hotline information on the left side of this page for hours and phone numbers.

Student Video Tutorials...
Try these selections from the
ConnSCU EdTech Video Channel:

Also try the Blackboard Inc. YouTube Channel


Faculty Training Workshops...
Check the current schedule of Blackboard Learn training workshops across the ConnSCU system at

Faculty Video Tutorials...
Try these selections from the
ConnSCU EdTech Video Channel:

Also try the Blackboard Inc. YouTube Channel

Academic Media Technology, Capital Community College, 950 Main Street, Hartford, CT 06103
Room 1031   ||   860.906.5030   ||
© Copyright 2015, Capital Community College